Privacy Policy

»Privacy Policy
Privacy Policy2018-07-11T09:19:40+00:00

Privacy Policy


Transform Europe Network is committed to helping maintain your privacy and deeply appreciates that you trust us with your personal information.

TEN is committed to keeping your data safe and treating it confidentially as required by UK legislation including the General Data Protection Regulations. You can request TEN to change or remove your details at any time.

How we collect your information

TEN collects, stores and processes personal information on the legal basis of Legitimate Interest. We ask for your personal information whenever you directly engage with us. This may be as a donor, an online/offline shopper, a subscriber for news and magazine, a volunteer, an attendee at a TEN event, an employee, a contractor, or someone else with a stated interest in our work. By providing us with your personal information you demonstrate a legitimate interest in TEN and accept its collection, storage and processing of your personal information. Equally, you have the right to ‘Opt-out’ or change your preferences at any time.

Collecting personal information helps us to keep in touch, based on your stated preferences, and to provide you with relevant and timely information. We never share your details with third parties outside of TEN’s contractual relationships.

The information that we collect when you sign-up online, by telephone, at an event or enter a contract with TEN will include:

  • Your title, name and email address and / or postal address

Additional data may include:

  • The name of the organisation/church you are associated with
  • Your telephone number
  • Your communication preferences
  • Your areas of interest in the work of TEN

By visiting our website, depending on your browser settings, we will collect technical data. This may include:

  • Your Internet Protocol (IP) address, browser type, type of device or operating system, general location, date stamps, etc. (see Website Security below).

The technical data that we collect when you read our emails may include:

  • IP address, device type, general location, date stamps, etc.


How we use your information

TEN is extremely careful with the collection, storage and processing of personal information you provide. We use it for the following purposes:

  • To keep you informed about the work of TEN
  • To inform you of relevant events organised by TEN
  • To process your purchase of gifts from our online shop
  • To provide you with a receipt and acknowledgement of donations
  • To keep a record for any lawful purpose

TEN will always provide a way for you to be removed from our mailing lists by the magazine Response Slip, email unsubscribe option or when you ask us to do so directly.

TEN never sells, rents or leases personal information. Nor do we exchange any personal information with other organizations.

TEN never publishes the personal data of its supporters to others.

How you can access your personal information

Simply contact TEN by email to, phone or by letter to confirm your identity and request full disclosure of your personal information held by TEN.

Website Security

This website has security measures in place to protect against the loss, misuse and/or alteration of the information under our control. We utilize industry-standard HTTPS certificated secure server connections across the website and provide additional encryption during the product ordering and donation process.


  1. Website Logs

TEN uses log files in its website to track trends, views of content and user activity. This data helps TEN to develop its website to better suit visitor experience and to match your areas of interest. Be reassured that Log files are unable to identify your personal data eg name and address. Instead, these log files contain information about what search engine domains (e.g. are used, what browser software and system software is used, and what pages are visited on our site. This data may be archived for analysis in the future.


  1. Cookies and local storage

Cookies and local storage are industry-standard technologies that allows a website or app to store and retrieve data more efficiently on a person’s computer, mobile phone or other device. While cookies are a short string based file, local storage can hold larger amounts of data for storage, caching and offline purposes.

Like most websites, we use cookies and local storage to provide you with a better, faster or safer experience.

Most web browsers offer settings to control whether or not to allow cookies or local storage. We recommend that cookies and local storage remain turned on to take full advantage of our website.


  1. Links

TEN’s website contains links to other relevant sites. We try to exercise caution in such cases, however, the privacy and data collection practices on linked websites are entirely separate from TEN and are not covered by this privacy policy.

The links to other sites on this website are provided as an additional resource only and should not be seen as an endorsement, approval or agreement with any information or resources offered at sites accessed through our site. No inference or assumption should be made and no representation should be inferred that TEN is connected with, operates or controls these websites.

How we store your information

TEN is committed to keeping your personal data safe by only using secure, world-class, cloud based solutions.

All staff and volunteers are fully briefed on TEN’s data protection policies and procedures relevant to their role. Staff only have access to data that they need to be able to carry out their duties.


How we update your personal information

If your personal information changes, such as email address, postal address, or telephone number, please let us know. You can use the Sign-up page on our website to update your details and preferences.

If you no longer wish to receive email updates please use the Unsubscribe link in the footer of the email.

If you no longer wish to receive our magazine please complete and return the Response Slip we sent you.

Alternatively you can call us on 01179 615161 or email us at


Right to erasure and restriction of processing

You have the right to ask for your data to be erased from our systems. This can be done by letter or email addressed to TEN. There are certain circumstances where the right of erasure does not apply and we will need to consider these before agreeing to your request. You will receive a response to your request within one month of receipt.

You also have the right to request the restriction of the processing of our data by TEN. This means that we will store your data but will no longer use it. There are certain circumstances where this does not apply.


Dealing with privacy complaints

If you believe there has been a breach of your personal privacy we ask that you contact us. We endeavour to resolve all complaints promptly and fairly. Please include your email address, name, address and telephone number and clearly detail your complaint. We will respond to your complaint as soon as is reasonably practicable and in any event within 10 working days. Our response will inform you whether we have accepted your complaint, request further information, or advise that we do not think we are in breach. We will also let you know the next steps in resolving your complaint.

Changes to this statement

TEN reserves the right to make changes to this privacy statement and its associated policies at any time and requests that you review this statement periodically for updates.

Contact information

If you have questions or concerns about any information on this page, please contact us.

Transform Europe Network
Unit 23 Apex Court, Woodlands, Bradley Stoke, Bristol BS32 4JT
Tel: 01179 615161 Email:

Date published: 24th May 2018